Terms & Conditions

Last updated: 4 November 2026

Acceptance of these terms

These terms govern your use of distractionhq.com, the Distraction app (listed on the App Store and Google Play as “Distrax”), and the events and games provided by Distraction Entertainment LTD (“Distraction”, “we” or “us”). By downloading or using the app, booking an event or buying a game, you agree to these terms. If you do not agree, please do not use our services.

Eligibility

You must be at least 16 years old to create an account. Events, games and content marked 18+ are only for adults, and we may ask you to prove your age.

Your account

You are responsible for keeping your login details confidential and for all activity on your account. Keep your profile accurate and tell us straight away if you think your account has been used without permission.

Hosting events

Becoming a host. To host on Distraction you apply in the app with a photo of your passport or driving licence, its document number, and a proof of address from the last 3 months. Our team checks every application and may refuse one without giving detailed reasons. Each person may have one host account. We keep a scrambled fingerprint of your ID number (never the number itself) so the same ID can’t be used for a second host account.

Your events. You are responsible for:

• describing your event accurately: date, time, place, price, what’s included and any age limit;
• following the law, including licensing, alcohol, noise, capacity and fire-safety rules, and getting any permission you need from the venue or landlord;
• providing a safe venue and treating guests with respect;
• marking events 18+ where alcohol is served or the content is for adults, and checking ages at the door.

Tickets and fees. Guests pay the ticket price shown on your listing. You receive 85% of each paid ticket; Distraction keeps 15% as a platform fee, which covers payment processing. Free events cost nothing to list.

Getting paid. Payouts go to your bank through Stripe. You need a Stripe account connected in the app. We pay out after your event has taken place and any refund requests for it have been settled. You are responsible for any tax on your income.

Refunds and cancellations. Guests can ask for a refund from the app. Our team reviews every request; when a refund is approved, it comes out of your share for that ticket. If you cancel an event, every guest is refunded in full and you receive nothing for that event. Cancelling repeatedly, or at the last minute without a good reason, can lead to your hosting access being removed.

At the door. Check guests in by scanning their ticket QR code in the app. Each ticket admits the number of people shown on it.

Guests’ information. You can see your guests’ names and profile details so you can run your event. You must not use this information for anything else, share it, or contact guests outside the app for other purposes.

Hosts’ community. Hosts can join a private group chat with other hosts and our team. The community guidelines apply there too.

Removing hosting access. We may remove your hosting access, with a reason, if you break these terms or our community guidelines, or if we have safety or fraud concerns. Your account stays open for going to events. Upcoming events may be cancelled and their guests refunded.

Leaving. If you delete a host account, we ask why. We keep a small record (your account number, the scrambled ID fingerprint and your reason) to prevent fraud. If you come back with the same ID, our team reviews your new application.

Community guidelines

You must not:

• post harmful, abusive, hateful, sexually explicit or illegal content;
• harass, threaten, discriminate against or endanger anyone, online or at an event;
• ignore consent or house rules at any event;
• impersonate others or create fake accounts;
• use the platform for commercial advertising or spam without our permission;
• attempt to interfere with, copy or reverse-engineer the app.

We may suspend or remove accounts that break these rules, and we will cooperate with the authorities where necessary.

Bookings, payments and refunds

Prices are shown before you pay. Paid tickets are processed by our payment partner, Stripe; we never see your full card details. You can book up to 10 seats for a paid event (4 for a free one) and send the extra seats to friends, who each get their own ticket.

Refunds are by request. To ask for a refund, open your ticket in the app and choose to drop out, or contact us. Our team reviews every request and replies within 2 working days. If you drop out more than 72 hours before the event starts, we normally refund 95% of what you paid. Closer to the event, refunds are at our discretion. If the host cancels, you get a full refund.

Your statutory rights as a consumer are not affected.

Buying games

When you order a physical game from us we will confirm the price, delivery cost and estimated delivery time before you pay. You have 14 days from delivery to cancel and return unused, unopened games for a refund under the Consumer Contracts Regulations. Faulty items will be replaced or refunded.

Your content and our content

You keep ownership of the content you post, but you give us a licence to display it within the app so the service can work. The Distraction name, logo, games, artwork and app are owned by Distraction Entertainment LTD and may not be copied or used without our written permission.

Liability

We work hard to make our services safe and reliable, but events are run by hosts and attended at your own discretion. To the extent permitted by law, Distraction is not liable for indirect or consequential losses, or for the acts of hosts or other users. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.

Ending your use

You can delete your account at any time in the app (Settings > Delete account), or by emailing hello@distractionhq.com. We may suspend or end your access if you break these terms, with notice where reasonable.

Changes to these terms

We may update these terms from time to time. We will post the new version here and, for significant changes, tell you in the app or by email before they take effect.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any disputes.

Contact us

Distraction Entertainment LTD, 167-169 Great Portland Street, 5th Floor, London W1W 5PF
Email: hello@distractionhq.com